Home/Support/Knowledge Base

Knowledge Base

Find answers, guides, and tutorials for IntelliVoice products and services.

🔍
🚀
Getting Started
New to IntelliVoice? Start here with setup guides and first steps.
4 articles
FusionUC App - First Time Setup How to Set Up a Voicemail Greeting Securing Your VoIP Phone System 10DLC Messaging Requirements
📞
Phones & Devices
Guides for desk phones, headsets, and hardware configuration.
4 articles
Adding Bluetooth Headsets to Yealink T46S/T46U Reset Polycom Admin Password Grandstream & Fortinet VoIP Troubleshooting Securing Your VoIP Phone System
⚙
FusionUC Portal
Learn how to use the FusionUC management portal.
3 articles
Change Extension / User Name Configure BLF for Day/Night Mode How to Set Up a Voicemail Greeting
🛠
Troubleshooting
Solutions for common issues and problems.
3 articles
Phone Number Marked as Spam Grandstream & Fortinet VoIP Troubleshooting SPF Record for Email to Fax
🎥
Training Videos
Video tutorials for FusionUC features.
1 article
Music On Hold Configuration
💬
Messaging
SMS, MMS, and 10DLC messaging guides.
1 article
10DLC Messaging Requirements

All Articles

IntelliVoice FusionUC App - First Time Setup
Step-by-step guide to set up the FusionUC mobile app
Getting Started
How to Set Up a Voicemail Greeting on the IntelliVoice Platform
Four ways to create a professional voicemail greeting
FusionUC Portal
Securing Your VoIP Phone System
Best practices for VoIP security on your local network
Phones & Devices
IntelliVoice 10DLC - Learn About The Requirements
Understand 10DLC regulations for SMS/MMS messaging
Messaging
Adding Bluetooth Headsets to Yealink Models T46S and T46U
Pair Bluetooth headsets with Yealink phones
Phones & Devices
How to Reset the Polycom Admin Password to Default
Reset Polycom phone admin password to 456
Phones & Devices
Grandstream and Fortinet VoIP Troubleshooting
Fix no audio and registration issues with Fortinet firewalls
Troubleshooting
What to Do If Your Phone Number is Marked as Spam
Steps to remove spam flags from your business number
Troubleshooting
How To Change Your Extension / User Name In The FusionUC Portal
Update your display name in the portal
FusionUC Portal
How Do I Configure Lamp Field (BLF) For Monitoring Day/Night Mode?
Set up BLF buttons for timeframe monitoring
FusionUC Portal
SPF Record for Email to Fax
Configure SPF records for email-to-fax service
Email To Fax
Music On Hold Configuration
Video tutorial for configuring music on hold
Training Videos

Can't find what you're looking for?

Our support team is here to help. Contact us for personalized assistance.

Contact Support (772) 228-3088