1. Information We Collect
We collect information you provide directly, including:
- Contact information (name, email, phone, address)
- Account credentials
- Billing and payment information
- Communication preferences
- Support inquiries and correspondence
We also automatically collect:
- Device and browser information
- IP addresses and location data
- Usage data and analytics
- Call detail records (for telecommunications services)
2. How We Use Information
We use collected information to:
- Provide and improve our services
- Process payments and billing
- Communicate with you about your account
- Provide customer support
- Send service updates and marketing (with consent)
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist our operations
- Law enforcement when required by law
- Business partners with your consent
4. Data Security
We implement industry-standard security measures including encryption, access controls, and monitoring to protect your information.
5. Data Retention
We retain information as long as your account is active and as required by law. Call records are retained according to regulatory requirements.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Data portability
7. HIPAA Compliance
For healthcare customers, we offer HIPAA-compliant services with Business Associate Agreements. Contact us for details.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or service notification.
10. Contact Us
For privacy-related questions:
Email: privacy@intellivoice.net
Phone: (855) 448-6423